Comprehensive Data Entry and Customer Support Project for E-commerce Startup – Requires Attention to Detail

We're seeking a highly organized and detail-oriented virtual assistant to assist with a crucial data entry project for our rapidly growing e-commerce startup. The primary task involves meticulously transferring product information from various PDF catalogs and spreadsheets into our Shopify store, ensuring accuracy in descriptions, pricing, SKUs, and image links. Beyond data entry, this role requires exceptional customer service skills to handle basic inquiries via email and live chat regarding order status, product availability, and return policies. The ideal candidate will be proficient in Excel for data validation and cleaning purposes, demonstrating excellent communication skills and a proactive approach to problem-solving. The project involves approximately 500 products spread across three categories, requiring a careful and phased approach to minimize errors. We need someone who understands the importance of data integrity and can maintain a consistently high level of accuracy throughout the entire process. Regular progress updates are expected, along with clear communication regarding any challenges or potential delays. The finished data needs to be perfectly optimized for search engines and customer experience, so a basic understanding of SEO principles would be advantageous. This is a long-term opportunity with the potential for increased responsibilities as our business expands and requires more support. Please provide a brief summary of your experience with e-commerce platforms, data entry tools, and customer service.